I've owned 3 Sertas and a Beautyrest. It was soft enough to be comfortable and fall asleep in easily. The mattress is quite firm but I still go right to sleep as soon as I lay down whereas that was not happening on my old mattress. I was very specific about the request. Even though some folks appreciate these mattresses, they have lower customer satisfaction that average overall. I finally ask to speak to a manager and they say they don't have a manager working for the next couple of days. Horrible horrible experience. My back and hips were sore every morning. IKEA has far more store availability than Casper, meaning it’s easier to try an IKEA mattress than a Casper mattress. Im a stomach sleep and this mattress turned onto a nightmare I hated how soft it was and when I was watching tv my bottom would sink in all the way. IKEA Memory Foam Mattress An important element to keep in mind with memory foam is the density. He stated that the adjustable base was broken. We loved it at first, until the past year. I laid on all 4 of them as they were side-by-side. Management that does nothing to help. I love IKEA and have been shopping there since it opened. I did not buy this mattress from Amazon, but decided I would comment on it here after I did buy it. Some customers were very happy with their new mattress, but others reported problems. Whoever helped me at the store pick the bed frame off the shelf, the cashier, and the person who did my delivery all looked at either the item or the receipt of my purchase and no one pointed out that I was buying a full bed frame. I'm always reluctant to write reviews on such poor customer service but I feel as though this time around it needs to be heard. It felt perfect. Members can log in now to reveal Ikea's customer score, plus the ratings in the table. I asked her to make a note that they need to call me back ASAP as I just moved in and am waiting for the mattress. I returned the bed and mattress. Never again! The worst customer service I have ever experienced. My boyfriend has been sleeping in the basement on the couch because of his work shift for the past 4 months. I have disassembled and donated my bed. That was another 30 minutes. Again call, hold for about an hour only for them to let me know they have to reschedule the mattress delivery. I had to explain to them why I'm returning items I only just bought a little over an hour ago. Again I spoke to Michael who gave me the run-around. No one could come look at it in my apartment. I actually find that the quality of the furniture has gotten better over the years which is the ONLY reason this review gets 1 star, otherwise it would be zero if the choice was possible. One star for ease of shopping in-store, the speed of the assembly techs, and the relative inexepensiveness of the items (relative to quality). Pop into your local mattress store to try both a Serta and a Sealy mattress to see which is the perfect match for you! This was the worse mistake ever. "No. We didn't include some which only had a handful of reviews and also couldn't include some brands such as IKEA as the review would be for everything they sell so wouldn't mean very much in relation to their mattresses. Minus four stars for the after point-of-sale customer service, which has tainted our whole experience. You can choose between various fillings and materials – but all of our pads are easily removed to air and clean. I’m beginning to wonder if these Macy bought models are more low end then high end. There are two lines labeled "Home Delivery" I got behind one person in one of the lines. Replacement item and chest was scheduled/delivered/assembled a few days later (they combined delivery of the two items, which was convenient for all), but again, not at the originally appointed time. It took about 15 min to process her. At IKEA, mattress selection has never been easier. However, sadly these mattresses are not rated very well by sleepers on longevity and some have experienced issues after only a short time. I believe Ikea's customer service system needs an overhaul; at the very least, it needs way more staffing to reduce the hold times. I went back home and picked up the mattress back to IKEA, I waited in return line for 2 hours, she checked the mattress and said it looked different from the picture,it is not mold, it's stain! Go to our Ikea mattress reviews to find out how they got on. To begin with its a 3 inch mattress. I suspect poor communication between Ikea and local delivery service they use. Less than 2 months later the bed started to sag in the middle. The initial feel of the mattress is nice, but there’s a noticeable pushback from the tightly stretched cover and top layers. In our comparison, we’ll help you find the best mattress by comparing their most popular beds side-by-side. Monday: I called around 11 am and spoke to a woman who said no delivery window was available but promised me that I could expect a phone call back from Dynamex in a short while at which time I would receive a 4 hour window for delivery the following day. Upon delivery, I tried out the Hesseng without the mattress pad for a week. I have lived in many homes before. They utilize latex which is a decent material yet should be done well for it to be agreeable to a great many people. The divan base broken years ago (draws gone and the attachy bits fallen off), so in a nutshell my bed and mattress needs replacing I was just looking at bedframes and there's one on the IKEA site that's nice, but I know nothing about the mattresses. It's basically just two layers of foam stuck together, so you might want to look elsewhere if you're looking for luxury. I called back into customer service and was told the drivers van broke down. All of the IKEA foam mattresses except for the Myrbacka are delivered compressed inside plastic packaging that is placed inside a box. I bought 2 of the Optimum pillows which I slept on before my mattress was delivered. Those looking for a deal for the materials used find their mattresses compelling for their lower prices, but there are many that describe durability and firmness issues with their mattresses that lead to discomfort or poor sleep. Where should I begin? Miss informed. Excelent matress, I wasn't sure to get it for my daughter since it didn't have any reviews but after a month of using it, she loves it, firm but comfortable; stays cool and no more joint pain. (: I love this bed. Avoid at all costs. I then decided to call IKEA customer service. Very comfortable. An "as-is" item doesn't give IKEA the right to damage the product even further and force the customer to take it. It is a great mattress. I am looking to buy a mattress as I am going to school in september and I would like peoples views on Ikea Sultan Hamnvik Mattress at $249 Sealy Body Dream Luxury Pillow top at $524 Sealy Body Dream Ultra Euro Top at $599 Is Ikea and ideal place for a good mattress or should the money be invested in a sealy? We figured that as it was half the cost of other brands like a similarly sized Sealy, if we didn't like it at least we weren't as much out of pocket. Soo much happier now... Hesseng medium firm was the one we looking for 6 months.Firm but soft at the same time,it keeps stable your body temperature.I can t feel my wife movements during the night because of the self springs.Latex keeps the body relaxing.Best price for value.thanks ikea!!!! When delivered on box springs my whole ikea mattress vs sealy Hidrasund is a review about it. the reason they us... Have the mattress and spoke to a customer complains about a missing mattress and bed-frame, apology... 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